PURCHASE POLICY
14-day return policy
You may request a return within 14 calendar days after NOVA ONE is delivered. We keep the process direct and the responsibilities clear.
Return window
Contact NOVA PC at the support address shown on your receipt within 14 calendar days of confirmed delivery to request a Return Merchandise Authorization (RMA). Returns sent without authorization may be refused. Once approved, ship the system within 7 calendar days using the provided instructions.
Change-of-mind returns
For a non-defective return, the buyer is responsible for insured return shipping. The PC must be returned in its original packaging with all included accessories and materials. There is no restocking fee. Any loss in value caused by damage, missing items, or handling beyond what is reasonably needed to inspect the PC may be deducted from the refund.
Damage, defect, or incorrect item
If the PC arrives damaged, does not match the listing, or has a covered defect during the return window, NOVA PC will provide a prepaid return label and offer repair, replacement if an equivalent system is available, or a refund as appropriate. Photograph visible shipping damage and retain all packaging so a carrier claim can be completed.
Refund timing
After the authorized return arrives, it will be inspected and the approved refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.
Cancellations
An order may be canceled for a full refund before it ships. After shipment, the standard return process applies.
Your legal rights
This policy does not limit rights that cannot be waived under applicable state or federal law.
Last updated August 25, 2026